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We want you to enjoy every visit to DunkinDonuts.com, whether you're here to order coffee, or to tell us about your last trip to one of our shops. So rest assured, any information you share with us, from your email address to your favorite donut, will be carefully guarded through our use of industry-standard security software to encrypt your credit card number and other ordering and shipping information. Please read on for more details about our privacy policy.
Dunkin' Donuts reserves the right to change this privacy policy at any time. Be sure to check this page periodically for updates. This policy applies only to personal information collected online at DunkinDonuts.com and does not apply to information collected offline by Dunkin' Donuts.
What kind of information we ask for and why.
Information we gather from you is used to process your order and to make your visit productive and enjoyable.
Inquiries. If you request information from Dunkin' Donuts, or wish to share an experience you had at one of our stores, we'll ask for personal information such as your name, address, and email address, as well as store address and any other information you may wish to share, so that we can best respond to your comments.
Orders. If you place an order online, we'll ask for your name, email address, mailing address, phone number, credit card number, and expiration date. That's all the information we need to process, confirm, and ship your order.
Promotional Events. If you choose to take part in a promotional event, we'll ask for any information necessary to the administration of the event such as your name, email address, and shipping address. We may, on occasion, co-sponsor promotions with third parties. We will notify you at the time of collection if third parties will obtain your personal information.
Aggregate Information. We collect Aggregate Information about you and your use of our Web site whenever you visit us online. For instance, we may collect various forms of "click stream" information such as entry and exit points for our Web site (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our Web site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web.
We also use third-party software that tracks traffic directed to DunkinDonuts.com from affiliate Web sites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase.
This Aggregate Information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information, provided that, such information does not personally identify you. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any Aggregate Information to you, such information will be treated like any other Personal Information under this policy.
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E-Mail Updates
Unless we hear from you otherwise, we'll email you occasional updates about new additions to this site as well as special offers you can take advantage of here or at your local Dunkin' Donuts shop. If you choose so, we will also send updates on our sister brands Baskin-Robbins and Togo's. If, at any time, you decide you'd rather not receive this type of information, just visit the "Your Account" section of the Web site and let us know you've changed your mind.
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Disclosures
We won't give any of your personal information to anyone outside of Dunkin' Donuts and our sister brands, Baskin-Robbins and Togo's, other than our agents who may need, for example to fulfill your order, respond to your requests or inquiries, or help us improve our products or Web site. We require our agents to respect our privacy practices and not use your personal information for purposes other than to carry out our instructions. If, at any time, you decide you'd rather not receive direct marketing from our sister brands, just visit "Your Account" and let us know your preferences.
Dunkin' Donuts reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.
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Company Sale
Information collected through our Web site is considered a trade secret of Dunkin' Donuts. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.
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Franchising Information
Dunkin' Donuts, along with Togo's and Baskin-Robbins, is one of the largest and most progressive quick service restaurant franchisers in the world. We are currently seeking qualified, motivated franchisee candidates for a number of available US markets. For franchise information on Dunkin' Donuts please visit our Franchise Opportunity Web site. The Franchise Opportunity Web site collects personal information from candidates. Please note that the privacy policy of the Franchise Opportunity Web site, not the DunkinDonuts.com privacy policy, applies to the Franchise Opportunity Web site.
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How we protect your credit card and other personal information
When you input your credit card number and other personal information, we use a sophisticated software program (Secure Socket Layer Technology or SSL) to encrypt or scramble that information before it's sent so that even if anyone intercepts the information, it is highly unlikely that they will be able to read or use it. In addition, we take appropriate security measures to safeguard your personal information once we have received it. Although we can't guarantee that there will never be a security problem, we and our sister brands, agents and franchisees that have access to your information carefully guard against the loss, misuse or alteration of the information we collect on our site.
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We have also partnered with Visa and Mastercard to offer the added level of protection of the Verified by Visa and MasterCard SecureCode programs. To learn more about these programs click on the logos on the left. |
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Usage Agreement
Your use of DunkinDonuts.com constitutes your acceptance of our Usage Agreement. Please read it carefully.
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How you can review and correct your information.
If you would like to view the personal information that we have collected from you online, including viewing your past purchase history, simply visit the "Your Account" section of the Web site . You can also correct any factual inaccuracies in the information you provided to us when you visit this page.
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Cookies
Like many other Web sites, we use "cookie" technology to improve your experience at our site. Cookies are small pieces of data that we place in your computer's browser to store your preferences. Cookies are not themselves personally identifiable, but may be linked to personal information that you provide to us through your interaction at our site.
Most browsers accept cookies by default. To set your browser so that it will accept cookies, see the Help section in your browser's menu or see our Cookies Help.
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Online Advertising Policy
DunkinDonuts.com uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partners, DoubleClick and ClickTactics. These files enable DoubleClick and ClickTactics to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our Web site. The cookie was placed by us, or by another advertiser who works with DoubleClick or ClickTactics. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick, including information about how to opt out of these technologies, go to http://www.doubleclick.net/us/corporate/privacy. For more information about ClickTactics, go to http://www.clicktactics.com.
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Links
You may find that it is possible to "hot-link" from other Web sites to this, the official Dunkin' Donuts Web site, or from this Web site to other Web sites. Those other Web sites are not under our control. Dunkin' Donuts is not responsible for the privacy practices or the content of other Web sites. You should consult the privacy policy of the site to or from which you link to determine the information practices of that site.
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Children's Online Privacy
Dunkin' Donuts recognizes the importance of protecting the privacy of children. We will not knowingly collect any personally identifiable information from children under the age of thirteen years. When a user discloses personal information on DunkinDonuts.com, the user is representing to us that he or she is an adult. If a child has provided DunkinDonuts.com with personally identifiable information, we ask that a parent or guardian e-mail us at customerservice@dunkinbrands.com, and we will delete the child's information from our records.
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International
Dunkin' Donuts controls and operates this Web site from within the United States of America. Our online privacy practices are governed by the laws of the United States and the Commonwealth of Massachusetts, which may differ from privacy laws in your state or home country. By submitting your personal information to this site, you consent to the transfer of your personal information to any country and its use and disclosure in accordance with U.S. federal and Massachusetts law and with this privacy policy.
This English-language privacy policy is Dunkin' Donuts' official statement of its online privacy practices. In case of any inconsistency between this English-language privacy policy and its translation into another language, this English-language document control.
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Contact Us
If you have any questions regarding our privacy practices, you can email us at customerservice@dunkinbrands.com.
You can telephone us at 1-800-859-5339, send us a fax at 1-781-737-4000, or you can write to us at Dunkin' Donuts Customer Service, Dunkin' Brands, Inc., 130 Royall Street, Canton, MA 02021.
©2006 DD IP Holder LLC name, design, logos and related marks are registered trademarks of DD IP Holder LLC. All rights reserved.
Last updated: May 30, 2006
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